Radisson Hotel Group, one of the largest hotel groups in the world, announced the launch of the Concierge Navigation to Success Program (NTS), a new learning program designed for Saudi professionals working in the hospitality industry. The initiative launched at the Park Inn by Radisson in Riyadh, Saudi Arabia, with key stakeholders from the Radisson Hotel Group overseen by the Ministry of Tourism (MOT) which was represented by Princess Noura bint Khalid Al-Saud, Head of Partnerships learning and development at the Ministry of Tourism of Saudi Arabia.
The Concierge Navigation to Success program launched for Saudi professionals is part of the group’s strategy of continued expansion in the Kingdom and reinforces its intensive recruitment efforts in one of its key market drivers in the region. Designed to enhance the skills of the concierge team at Radisson Hotels in the Kingdom of Saudi Arabia, the NTS program will provide concierge agents with the tools and resources to advance in their careers and succeed. This initiative is also aligned with the Saudi Vision 2030 to increase the tourism sector’s contribution to the domestic product to more than 10% and provide one million additional job opportunities.
Princess Noura Al-Saud said: “We are delighted to see international hotel groups focusing on further development in the Kingdom in line with the Saudi Vision 2030. This only speaks to the group’s commitment to inspiring young adults and new generations with programs to tailored learning to ensure career growth and delivery of world-class services. The Ministry’s Human Capital Development Sub-Directorate will always support such an initiative when it comes to developing and elevating skills within the sector.”
The NTS program aims to enrich the team skills necessary to personalize guest experiences and create memorable moments while preparing them with the knowledge necessary to be part of the Les Clef D’or community. The program includes classroom sessions on communications, customer relations, the use of social media, etc., supplemented by online training programs on theories and fundamentals. The team will also experience cross-exposure at one of the Radisson hotels. The NTS concludes with a graduation ceremony, marking that the team is ready for the task of welcoming Radisson Hotel Group guests.
“We are delighted to launch this initiative today as part of our continued commitment to grow our Saudi team and further strengthen our market presence. The team is at the heart of our operations and it is imperative to provide them with the necessary resources to develop and grow. With the NTS program, we aim to provide the highest level of service and transform our customers’ experiences into memorable moments,” added Basel Talal, General Manager, Saudi Arabia, Kuwait and Levant Radisson Hotel Group.
In May, the band also celebrates the third anniversary of Radisson Academy, the band’s umbrella learning and development program offering more than 25,000 online, virtual and live audition seminars, while continuing to adhere to the core belief of “We develop talent, talent grows us”. As the group aims to add more than 1,500 team members in the EMEA region, with a focus on the KSA team, the NTS is looking to create an exceptional opportunity for Radisson Hotel Group team recruits.
Established in 2019, Radisson Academy provides learning and development opportunities through three primary formats: online, live and on-the-job, designed to provide team members with key skills to grow professionally, to stimulate their potential through personalized training programs focused on individualization. development from day one and creating a strong performance culture, all of which play a major role in facilitating career development at all levels. New team members will benefit from unparalleled learning opportunities and experiences in a fun, dynamic and culturally diverse work environment with unique global travel opportunities.
The Radisson Hotel Group currently has 43 hotels and over 8,000 rooms in operation and under development in Saudi Arabia alone.